Make an Appointment
Save time by conveniently scheduling your pet’s appointment online! You can make an appointment for check-ups, routine exams, illness/injury and more.
If you need an appointment for an emergency or for any surgery, including spay/neuter, please call us at (904) 425-0005. These appointments cannot be scheduled online.
To schedule your appointment, select a location:
Norwood Location Cassat Location
24/7 Online Scheduling and Pet Portal
Take control of your visit and avoid a phone call – schedule appointments through our easy to use pet portal. This pet portal will guarantee an appointment and help you avoid a long wait.
The online pet portal also allows you to have quick and easy access to see upcoming appointments, upcoming reminders and lets you request refills for prescriptions.
Please remember do not schedule surgeries, including spay or neuter. Call us at 904 -425-0005 to schedule any kind of surgery.
You don’t have to be an online expert to schedule with us, it’s that easy, and remember, you can schedule your pets next visit any time day or night.
DO NOT MAKE AN APPOINTMENT ONLINE FOR:
- Emergency Situations
- Surgeries, including spay and neuter
Contact our call center, 904-425-0005 or an emergency hospital immediately if your pet has an urgent healthcare issue such as trouble urinating, seizures, severe vomiting or diarrhea, trouble giving birth, active bleeding, paralysis, an infected wound, problems breathing or sudden coughing.
If you suspect your pet has ingested a toxic substance:
- Seek emergency veterinary care OR
- Call the Pet Poison Helpline at 855-764-7661
-Trained toxicologists will consider the age and health of your pet, what and how much he ate, and make a recommendation (i.e. whether veterinary care is recommended). A $85 consultation fee will be charged to your credit card.
Norwood Location Cassat Location
MyPetsWellness Mobile App:
MyPetsWellness, is now available in the App Store for iOS devices, or online for Android devices. The app gives you access to all of your vital pet health information at any time, from anywhere. You will be able to see each pet’s upcoming appointments, vaccine reminders, and prescriptions. You can even book an appointment or refill a prescription. In addition, you can upload your favorite pet photos.
To view the iOS version of the app, click here.
To view the Android version of the app, click here.
We look forward to providing quality care for your pets. If you have any questions, please call us at (904) 425-0005.
How to prepare for your veterinary appointment:
- Share your concerns with your veterinarian – after all, you know your pet better than anyone else does!
- Do not be afraid to ask questions. Make sure you understand the information shared during your visit and if it is a lot of information, ask for handouts or reputable online sources of information regarding your pet’s condition.
- Bring a urine sample to your appointment if you are seeing the vet for urinary problems. Use a clean disposable Tupperware container to collect your sample the day of your appointment.
- Do not give your dog aspirin, including “doggy†aspirin. Aspirin can have side effects in pets and prevents veterinarians from using proper pain medications due to drug interactions.
- Try not to clear your pet’s ears before coming to your appointment for an ear problem. This will help us collect a good sample to diagnose the source of the problem properly.
- Know your pet’s medications, including heartworm and flea preventative when they come to their appointment. This is particularly important when the family member who is bringing the pet is not the same as the one who gives the medications.
- We require that all cats enter our facility in a box, carrier, or cage. We have boxes for sale for $9.30+ tax at the front desk if you do not have one (come in to purchase before bringing the cat in). This policy in enacted for your cat’s safety, so thank you for understanding.