Frequently Asked Questions

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FAQ 1: I found a dog/cat & cannot keep it. Can I bring it to FCNMHP?

A: No we are not a shelter or rescue facility. Contact Animal Care & Protective Services at 904-630-2489 or the Jacksonville Humane Society at 904-725-8766. If you feel that the pet may be lost, please post a picture of the pet and where he/she was found on the Lost and Found Pets of NE Florida Facebook page.

FAQ 2: What is the phone number for the each of your two locations?

A: The phone number for both locations is 904-425-0005.

FAQ 3: Are Veterinary Clinic services free or discounted if I receive public/low income assistance?

A: No, our veterinary service prices are already low cost. However, being on public assistance or having low income affects spay/neuter surgery pricing and you may qualify for our Jacksonville Pet Food Bank. Please see our Free, Discounted, and Low Cost Veterinary Services page or our Veterinary Services Pricing page for veterinary services details.

FAQ 4: Do I have to purchase a city/county license?

A: The city of Jacksonville requires all pets to be licensed when they receive a rabies vaccine. We are also required to report to the city if you do not purchase a city license. The city could contact you and may fine you up to $250.

FAQ 5: What time should I drop off my pet for spay/neuter? What time to pick up?

A: Drop off for your pets appointment for Norwood’s Spay/Neuter Clinic are (Dogs) 7:00am-8:00am, (Cats) 8:00am-9:00am. You may pick up your pet between 3:30 p.m. – 5 p.m., but we are open until 6:00 p.m., so you can pick up later if needed.

Please remember NO FOOD/WATER after midnight!